> The Geeks for Business Guarantee
We stand behind our work; that's why our break-fix services include a one-year warranty on parts and labor. If a vendor supplies us with a defective piece of hardware that goes into a client's project, we make every effort to replace the defective item with an exact or substitute replacement, within two business days.
As of early 2024, supply chain issues unfortunately persist, and some items are more difficult to source than others. Fortunately, most common tech items are easily sourced.
If we make a mistake during installation, or accidentally damage an existing piece of equipment, we are fully insured and will work diligently to make the situation right. This is very rare, but we think peace of mind is important, even when considering simple IT tasks.
All labor performed by Geeks for Business is warrantied for one year. If something goes wrong, we'll assess the problem within three business days and either perform a repair at no cost to you, or advise you of the best course of action, if events outside our control are to blame (electrical surges, natural disasters, fires, for example).
We recommend clients minimize risk in their IT environments wherever possible and financially feasible, such as installing uninterruptible power supplies, surge protectors, chemical fire suppression systems, and failover hardware in environments where downtime is costly.
Please note: we cannot warranty items that were not installed by Geeks for Business.
Existing hardware installed by a third party is subject to that third party's warranty terms and cannot have additional protection coverage added by Geeks for Business or any of its agents. Generally, we recommend customers not purchase extended warranties for hardware unless that extended warranty is provided directly by the original manufacturer.