IT Service Plan Information
Managed IT
Geeks for Business offers a wide range of recurring IT services for your business or home office. These service offerings include managed help desk solutions, managed networking, on-demand break/fix device services, managed data backup, managed security/anti-malware solutions, as well as server administration and endpoint monitoring.
Geeks for Business offers our managed service packages both in no-commitment month-to-month and annual contract arrangements. Annual service contracts may include as few as one service (managed security, for example) and are discounted relative to our pay-per-month pricing.
Managed IT Plan Tiers
Geeks for Business offers three managed IT service tiers:
> ITCore - ideal for small organizations
> ITPro - powerful IT management for growing businesses
> ITPremium - designed for larger enterprises with more complex demands
> FlexIT - a suite of powerful add-ons to customize a base managed IT tier
Each tier includes the essentials: cybersecurity, data backup, Windows patching, network monitoring, content filtering, and more.
As your needs scale up or down, adjusting your service level is easy; you're never locked into a plan that isn't right for your business.
Speak to a technical representative today to learn more about empowering your company with Geeks for Business!​
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Monthly vs. annual pricing
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Save money and reduce your business IT headaches with convenient annual IT service plans from Geeks for Business. If your business is strictly seasonal in nature, we also offer great monthly IT plans, custom built for your unique demands.
Service level agreements
When signing up for a managed service contract with Geeks for Business, a base Service Level Agreement (SLA) is created. An SLA guarantees that we will respond to a call or trouble ticket within a predefined time frame.
For more time sensitive applications and critical systems that your business depends on, we offer Advanced SLAs with shorter response and turnaround times.
Master Service Agreement
When signing up for a managed service contract with Geeks for Business, the Master Service Agreement (MSA) is activated.
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The MSA describes the services we provide as part of our managed IT plans ('in-scope' services), as well as the services which are considered break-fix or project work ('out-of-scope' services).
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The MSA also defines payment terms, arbitration, notices, site access, and other important items.
Onsite technical labor rates will vary based on your level of service, and these rates supersede the default rates published in the MSA.
Scope of Work (SoW)
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Each managed IT agreement comes with its own Scope of Work. Depending on the client's needs, the SoW could cover a diverse array of IT needs, or just the basics.
Access and data
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When Geeks for Business initiates a service agreement with a client, we require access to your business's internal resources, including, but not limited to: login credentials for computers and other devices, access to perform network analysis and device discovery, and access to files on your business's network.
Rest assured that Geeks for Business never stores your data in an unencrypted format.
We take pride in keeping our customers' data secure and we'll let you know if a third-party vendor (eg: Microsoft) changes their Terms of Use or End User Licensing agreements in a way that materially affects how your data is handled.
Project Work
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We get it: the unexpected happens when it comes to IT!
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With each managed IT plan from Geeks for Business, you'll enjoy discounted onsite technical labor rates. These discounts also apply to project work.
Need a new phone system as soon as possible? A website redesign? Migrating an on-premises server to the cloud?
We've got you covered with rapid response onsite availability at discounted pricing.
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And if your IT needs are more complex, we've got you covered there, as well, with FlexIT: pick a base managed IT plan and add on the IT services your business needs, like Linux server administration and custom application hosting.
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Is project work a regular need? FlexIT offers an array of block-hour packages to fit your needs. Block-hour packages include a predefined number of onsite technical labor hours and can be used for up to 1 year after purchase, whenever you need them.